Lean Process Manager

PROBLEM SETTING AND PROBLEM SOLVING

• The methodological strategies: PDCA, DMAIC, A3, 8D
• Qualitative tools of Root Cause Analysis: 5W+1H, Ishikawa.
• Quantitative tools of Root Cause Analysis: Histogram, Pareto Diagram, Stratification, Correlation Diagram.
• The consolidation of achievements, standardization and training: Management of proposals, time and results, Progress control, Standards (One Point Lesson and Standard Operating Procedure), Audit.

Learning By Doing session: Day for discussion of business projects and case studies from a Problem Solving perspective.

PROCESS MAPPING

• Value Stream Mapping: Tools for mapping workflows (Spaghetti chart, Flow Chart, Swim Lane or Cross-Functional Diagram)
• Performance Measures: Flow Index (Lead Time and Process Time)
• Improvement: How to balance activities

Learning By Doing session: Discussion of participants' business projects and case studies from a VSM perspective.

PROJECT MANAGEMENT

• MACRO DESIGN: Project definition (SMART method), Feasibility assessment (economic, time, technical),Project planning (WBS - Work Breakdown Structure).
• MICRO PLANNING: Managing multiple projects simultaneously, How to plan the work agenda, SMART method by objectives, Eisenhower Urgent/Important method, time blocking, GTD method with lists, OKR (Goals& Key Results) method, Pomodoro method, KANBAN method, ABCDE method.

CREATING HABITS FOR CONTINUOUS IMPROVEMENT

• Genesis and Structure of a Behavioral Habit, Individual Habits and Organizational Habits, When and How to Redesign a New Work Routine (Standard).
• Identify and define the results we want to achieve, Define the concrete performance standards to be achieved in the long term, Define the "why yes," Define the "why not."
• Photographing the current state and identifying what I want to change.
• Best Practices, So-so Practices of Yesterday.
• PDCA cycle applied to work routine redesign, How to turn the new routine into an example for others.