Digital Talk "Continuous improvement in maintenance serving the point of sale: the Coop Alleanza 3.0 experience"

The story of the path taken within the post-merger cooperative that successfully introduced the concepts of continuous improvement within the point-of-sale maintenance service,achieving an improvement in service quality along with an optimization of operating costs.

Beginning with process mapping in a highly structured reality, we focused on eliminating non-value activities on both internal activities and processes with strong involvement of the service provider network.

Smart use of technology accelerated this improvement path by expanding the volume of activities managed with fewer resources.

We talk with RAFFAELE ROBBIANO, Senior Service Manager of Coop Alleanza 3.0, and with its Head DAVIDE RONCAGLIA, Technical Director of Coop Alleanza 3.0, about:

• The “double to half” project : from vision to success!
• Digital to support process redesign: first lean and effective processes that through digital become fast and powerful
• The future vision and next challenges: monitoring of facilities and maintenance activities at the point of sale, digital evolution.

During the live streaming participants will be able to interact with Q&A sessions to request insights.

READ the interview with Raffaele Robbiano, Senior Service Manager at Coop Alleanza 3.0 .