After Sales | White Paper

Bonfiglioli Consulting’s new Knowledge Pill to transform after-sales into a driver of profitability, customer loyalty, and competitive advantage

In industrial companies, after-sales is still too often managed in a fragmented and reactive manner. Yet, according to data from our Benchmarking Study of over 100 cross-industry companies, only 48% have a structured after-sales function that is continuously improving—and over 31% have not yet implemented one.

The market, however, is not waiting: today’s customers no longer buy just a product, but an integrated solution. Those who manage after-sales with method, data, and governance build recurring revenue, lasting loyalty, and real differentiation.

Bonfiglioli Consulting has developed an After-Sales Excellence framework centered on organization, processes, tools, and People & Culture, with three key macro-processes:

• Request to Resolution (RTR) — from request collection to resolution, with end-to-end traceability
• Opportunity to Cash (OTC) — development of service opportunities across the installed base, conversion into revenue and margins
• Inquiry to Learning (ITL) — transforming field data into structured learning and continuous improvement

Download the free Knowledge Pill.
Discover the framework, the transformation phases, and real-world success stories.