After Sales | White Paper

Bonfiglioli Consulting's new Knowledge Pill to transform after-sales into an engine of profitability, retention and competitive advantage

In industrial companies, After Sales is still too often managed in a fragmented and reactive manner. Yet, according to data from our Benchmarking Study of more than 100 cross-industry companies, only 48% have a structured and continuously improving After Sales function -- and over 31% have not yet implemented it.

The market, on the other hand, does not wait: customers today no longer buy just the product, but an integrated solution. Those who preside over after-sales with method, data, and governance build recurring revenues, lasting loyalty, and real differentiation.

Bonfiglioli Consulting has developed an After Sales Excellence framework articulated around organization, processes, tools and People & Culture, with three key macro-processes:

• Request to Resolution (RTR) - from request collection to resolution, with end-to-end traceability
• Opportunity to Cash (OTC) - development of service opportunities along the installed base, conversion to revenue and marginality
• Inquiry to Learning (ITL) - transformation of field data into structured learning and continuous improvement

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Discover the framework, transformation steps, and real-world success stories.