After sales is a primary driver of business: sustains turnover and profits, produces recurring revenue, generates customer loyalty, and activates cross-company improvement processes.
How to make a difference?
Design and manage key service performance: spare parts, claims, service, support
Identify customer satisfaction metrics
Optimize spare parts logistics and service network design
Determine target performance pricing and optimal revenue model
Define the target organizational model, in relation to expected service levels
Build the control model and create conditions to activate the improvement processes
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