After Sales is a primary business driver: it sustains turnover and profits, generates recurring revenue, boosts customer loyalty and activates cross-functional improvement processes.
How to make a difference?
Design and manage all main after sales services: spare parts, complaints, assistance, support
Identify customer satisfaction parameters
Optimize spare part logistics and service network design
Determine target pricing of services and optimal revenue models
Define target organizational models in relation to expected service levels
Build control models and create the conditions to activate improvement processes
