“Feedback Management” course”

Feedback management is one of the most strategic skills for those working in dynamic and collaborative organizational settings.

It is not simply a matter of “making judgments,” but of activating a continuous process of developing, learning and improving individual and team performance.

The course aims to. Provide tools and methods for using feedback effectively, constructively and assertively, transforming it into a concrete lever for personal and professional growth.

Master effective and assertive feedback techniques

Main objectives of the course are:

• Understand the meaning and value of feedback in the professional relationship
• Acquire skills to formulate and receive feedback assertively.
• Distinguish between constructive and destructive feedback, and develop awareness about the emotional dynamics involved.
• Learning techniques to overcome emotional and cultural barriers to feedback communication.
• Integrating feedback within leadership, skill development and continuous improvement processes.

Detailed program: learning how to give, receive and integrate Feedback

Feedback: what it is and what it is not:

• Difference between judgment, criticism and feedback.
• Feedback as a mechanism of regulation and learning.
• Impact of feedback on organizational climate.

Psychology of Feedback

• Emotions and perceptions in giving and receiving feedback.
• Effects of poorly managed negative feedback.
• Psychological and cognitive barriers to receiving feedback.

Models and Techniques for dare Feedback

• The SBI (Situation - Behavior - Impact) method.
• The principle of “I am OK - you are OK.”.
• The role of the Johari window in open communication.
• Assertive vs. aggressive/passive feedback.

Giving Constructive Feedback

• How to make observations that help you grow.
• Language to avoid: examples of destructive phrases.
• The choice of time, context and relational approach

Receive Feedback

• Strategies for accepting feedback without defensiveness.
• How to ask questions and rephrase to clarify.
• Training active listening and self-awareness.

Feedback in Teams

• Promote a culture of sharing and continuous improvement.
• How to facilitate peer feedback (peer feedback).
• The impact of feedback on cohesion and innovation in groups.

Who the course is aimed at: target audience and modalities 

The course is aimed at Managers, Team leaders, HR and trainers, Professionals who work in teams or manage groups of people. The day fi training consists of 8 hours that will take place at the Lean Factory School®.

Register to download the Summary Course Sheet