Change Management | White Paper

From operational performance to economic performance

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The structured process to guide individuals and organizations through transformation and continuous improvement

Change management within business organizations is necessary to implement transformations such as:

  • new technologies and working tools to be implemented (for example: Digital Transformation, new ERP, Lean Manufacturing...)
  • adoption of a new corporate culture (e.g., Lean, Agile, Sustainability....)
  • appointment of new managers
  • acquisitions, mergers and divestments of business units
  • periods of crisis (corporate or global)
  • .
  • ...

The change becomes necessary because only agile and responsive companies thrive by adapting to changing market conditionso

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    What is really Change Management?

    To wonder what Change Management really is is to wonder about the meaning of a term so generic, yet so used and ingrained in managerial vocabulary, that it has almost lost its content. This lack of specificity actually exemplifies a concept that, in its broad outlines, is common and applicable in so many situations in business.

    We simply define change as the set of activities and tools by which the organization introduces a structured approach to change in individuals, groups and organizations, acting on People, Organizational Model, Processes and Technologies.

    Change management is the management method for achieving successful change.

    Some concrete examples of change projects:

    • Reorganizing the structure after an acquisition
    • Introducing new management software
    • Rethink business processes from a Lean perspective
    • Launching an Industry 4.0 digital transformation

    In its essence, then, change management implies transformation and as such very often requires leaving the “comfort zone” and entering a territory rich in new opportunities, but unknown and therefore “worrisome” and “tiring” to explore. This concept applies in the abstract to the entire organization involved in the change, but in reality it is concretized on each individual person who will be called upon to change in his or her daily behavior and way of working.

    It is not the organizations that change, it is the people that change. It is the cumulative effect of the changes of individuals that then results in successful organizational change.