The retail sector is facing a period of major transformation. The emergence of large online marketplace players has forever changed the competitive environment. Customers have a very wide range of offerings in terms of support services and products distributed in multichannel mode. It is the very concept of the physical point of sale that is being challenged in a situation of increasing pressure on prices and progressive reduction of operating margins.

Only the ability to manage in an integrated and synergistic way the different distribution channels, physical and online, taking advantage of the full potential of the digital revolution, will make it possible to redesign an innovative and engaging Customer Journey that can build customer loyalty and win the competition.

Finally, the redefinition of internal logistics and distribution processes, with a view to optimizing the entire value chain, will make it possible to translate new market opportunities into profit growth for the company.

Bonfiglioli Consulting's offering focuses on what, in our experience, will be the critical success factors in the industry:

• Find out how, with the Value Innovation, you will develop the ability to deliver winning shopping, Pre and After Sales experiences to the customer by leveraging the opportunities offered by multichannel distribution
• Applies the principles of Value Chain Excellence for ento-to-end process optimization, from Sourcing & Procurement to After Sales as a strategic factor for success and maintaining profit margins
• Enhance competitive positioning through enterprise adoption of enabling technologies through our approach to the Digital Transformation to leverage profiling techniques through Big Data analytics to increasingly personalize offerings and build customer loyalty.