Results benchmarking study digitization of operations of Italian companies
The results of the benchmarking study "Whats next in Operations?"
Digital transformation, framed in the Industry 4.0 framework, is not only an opportunity but a real necessity for companies that want to compete with increasingly innovative products and services of value to the customer. Digitization therefore must include the digitization of processes, products and services.
This has become the theme for all companies belonging to all industries and non-industries today.
The 'impact and speed of this transformation depend:
From the internal and external context
from the strategy
from the investment
from engagement
Basic success is based on sound design of all factors involved.
The Benchmarking Study What's next in Operations?, who designed and launched our Knowledge Office, to measure the level of maturity of Italian companies with respect to the topics of Digital Transformation, Sustainability and Operational Excellence, took a snapshot of the state of the art and benchmark best practices in Operations with a view on human resources as well.
The research involved top managers from more than 100 companies, including 85 %s with more than 100 employees operating in 22 different industries, from plants to engineering, from consumer goods to automotive, from life sciences to electronics and packaging.
The questions focused on three basic directions:
operational excellence (processes of generating, producing and distributing value to customers)
digital transformation (technologies to create new value for customers and economic returns for the company)
sustainability (environment and people).
Highlights
The research results show that the surveyed sample shows a substantial growth figure over the three-year Post Covid 2020-2023 period with respect to the main indicators turnover, employees and especially market share.
Companies in the sample have a perceived low level of digitization in the 36%, good in the 51% and only the 9% high and 4% very high. This trend does not vary significantly by company size in terms of numbers of employees
Processes are digitized for more than the 40% of the sample analyzed and digitization was planned for more than 60%, In parallel, dashboards to detect KPIs were implemented and planned. Digital Transformation, therefore mainly concerns the adoption of basically "non-innovative" management systems such as ERP and MES. Big data is only implemented for 12% of the analyzed sample, but almost the 28% Of the sample analyzed planned implementation.
The percentage of turnover in investment in process digitization appears limited. In fact, more than the 69% of the sample companies invest less than 5% of sales in these strategic projects, and in the future investment will be with an unchanged or slightly increasing budget for the86% Of the companies surveyed.
