Digital Talk "Continuous improvement in maintenance serving the point of sale: the Coop Alleanza 3.0 experience"

The story of the journey taken within the post-merger cooperative that successfully introduced the concepts of continuous improvement within the point-of-sale maintenance service, achieving an improvement in service quality along with an optimization of operating costs.

Starting with process mapping in a highly structured setting, we focused on eliminating nonvalue activities on both internal activities and processes with strong involvement of the service provider network.

Smart use of technology has accelerated this improvement path by expanding the volume of activities managed with fewer resources.

Let's talk to RAFFAELE ROBBIANO, Senior Service Manager of Coop Alleanza 3.0, and with its Manager. DAVID RONCAGLIA, Technical Director of Coop Alleanza 3.0, of:

• The "double to half" project: from vision to success!
• Digital to support process redesign: first streamlined and effective processes that through digital become fast and powerful
• Future vision and upcoming challenges: monitoring of facilities and maintenance activities at the point of sale, digital evolution.

During the live streaming, participants will be able to interact with Q&A sessions to request insights.

READ the interview with Raffaele Robbiano, senior service manager of Coop Alleanza 3.0 .