- Knowledge Repository: employees, service, and Customers can access, using natural language, an extensive library of documents, manuals, and guides customized to their specific needs or the machinery to be supported
- Automatic Data Classification: Artificial intelligence automatically organizes documents and other content based on relevant topics and concepts, making information retrieval quick and easy.
- Contextual Search: provides search results tailored to the context of the query, ensuring that maintenance, customer service, and customers have access to more accurate and relevant information for e.g., machinery utilization.
- Personalized Learning: artificial intelligence suggests relevant learning materials based on customer query history and machine profile.
- Real-time Collection and Analysis of Requests: the solution uses information from opening tickets from internal resources, field service or the direct customer. For machine manufacturers, it can also integrate with connected machinery to receive real-time alerts on potential problems
- Problem Identification and Prescription: when a user enters a request, a ticket is opened by the service or customer itself, or a machine reports a problem, SmartServe AI analyzes the request or anomaly and retrieves related documents, including potential solutions and prescriptive actions to resolve the issue.
- User Interaction: users, both technical and non-technical, and customers can interact with the system via voice or text to aggregate information (e.g., maintenance reports) quickly access critical information needed for troubleshooting.
