The methodology

Offices usually operate by individual functions distinctly separate (Purchasing/Sales/Billing).
Staff members feel "passing the time" much less than in Production, where you have fixed cadences and hourly productions. The saturation of employees is unknown, and as a result it is complex to realign the workforce in the face of changes in market volumes.
Work environments are frequently inadequate and workstations are cluttered and non-ergonomic, with poor lighting. Lacking performance indicators and the improvement activities Are rare and unmeasured. The structure is heavy (high indirect-to-direct ratio), but there are no clear actions for rationalization and optimization.

Applying lean logics in offices means:

• Evaluate the organizational structure current and possibly redesign the structure after evaluating processes, skills, and staff saturation
• Define streamlined processes, Where non-value assets were isolated and attacked
• Reorganize the work environment To make it task-appropriate, with a focus on ergonomics, tidiness, and brightness
• Evaluate the technologies available in companies and compare them with market benchmarks, quantifying the gap with benchmark values

Bonfiglioli Consulting on this topic organizes the course "Smart Office," 2 days at Lean Factory School®. in which to learn and field test the logic and tools of Lean World Class® applied to "intangible" processes to eliminate waste and create effective, lean and efficient processes.Read more>>

Achievements

Lean applications in Offices have shown that it can be achieved:

• Productivity: +10% to +30% (of which shifts: -20% to -50%, meetings: -20% to -40%)
• Lead time Of processes: -20% to -60%
• Occupied spaces From offices: -15% to -50%
• Absenteeism: -5% to -20%
• Turnover Of staff: -10% to -30%
• Energy: -20%

To these quantifiable results are to be added qualitative benefits such as better business climate, greater attractiveness of talent, image of a modern and innovative company, greater flexibility in the use of space, reduction of process complexity and consequently errors.