Service Process Design

Improve support processes

Reviewing and redesigning business processes ensures improved performance (quality and effectiveness), reduced complexity, and gives the organization agility and elasticity.

How to make a difference?

  • Assess the alignment of organization, processes and behavior
  • Redesign organization and key processes with end-to-end accountability
  • Support people development
  • Identify digital solutions and information systems to support processes
  • Define performance indicators to ensure governance and control
  • Reduce costs of core processes thanks to Activity Based Costing (ABC) approaches
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