After Sales

Developing business through your customers

After Sales is a primary business driver: it sustains turnover and profits, generates recurring revenue, boosts customer loyalty and activates cross-functional improvement processes.

How to make a difference?

  • Design and manage all main after sales services: spare parts, complaints, assistance, support
  • Identify customer satisfaction parameters
  • Optimize spare part logistics and service network design
  • Determine target pricing of services and optimal revenue models
  • Define target organizational models in relation to expected service levels
  • Build control models and create the conditions to activate improvement processes
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