{"id":73064,"date":"2026-03-20T13:33:11","date_gmt":"2026-03-20T12:33:11","guid":{"rendered":"https:\/\/www.bonfiglioliconsulting.com\/?p=73064"},"modified":"2026-03-20T14:27:55","modified_gmt":"2026-03-20T13:27:55","slug":"after-sales-excellence-industry-strategic-guide","status":"publish","type":"post","link":"https:\/\/www.bonfiglioliconsulting.com\/en\/after-sales-excellence-guida-strategica-industria\/","title":{"rendered":"After Sales | White Paper"},"content":{"rendered":"<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><em>Bonfiglioli Consulting's new Knowledge Pill for. <\/em><\/strong><em><strong>Transforming after-sales into an engine of profitability, retention and competitive advantage<\/strong><\/em><\/h3>\n\n\n\n<p><\/p>\n\n\n\n<p>In industrial companies, After Sales is still too often managed in a fragmented and reactive manner. Yet, according to data from our Benchmarking Study of more than 100 cross-industry companies, <strong>only the 48% has a structured and continuously improving After Sales function<\/strong> - and beyond 31% has not yet implemented it.<\/p>\n\n\n\n<p>The market, however, does not wait: customers today no longer buy just the product, but an integrated solution. <strong>Those who preside over after-sales with method, data and governance build recurring revenues, lasting loyalty and real differentiation.<\/strong><\/p>\n\n\n\n<p>Bonfiglioli Consulting has developed an After Sales Excellence framework articulated around organization, processes, tools and People &amp; Culture, with three key macro-processes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Request to Resolution (RTR)<\/strong> - From request collection to resolution, with end-to-end traceability<\/li>\n\n\n\n<li><strong>Opportunity to Cash (OTC)<\/strong> - Development of service opportunities along the installed base, conversion to revenue and marginality<\/li>\n\n\n\n<li><strong>Inquiry to Learning (ITL)<\/strong> - Transformation of field data into structured learning and continuous improvement<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>Download the free Knowledge Pill<\/strong>.<br>Learn about the framework, transformation steps, and real-world success stories.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" width=\"1500\" height=\"1383\" data-src=\"https:\/\/www.bonfiglioliconsulting.com\/wp-content\/uploads\/2026\/03\/copertina-libro-after-sales.png\" alt=\"A 3D rendered book titled &quot;After Sales: The Strategic Lever of Industrial Growth&quot; by Bonfiglioli Consulting, with a blue digital circuit on the cover. 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value=\"en\"\/><\/form>\n<\/div>\n\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":null,"protected":false},"author":9,"featured_media":73065,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[61],"tags":[],"class_list":["post-73064","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-knowledge-pills"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>After Sales: la Guida per l&#039;Industria | Bonfiglioli Consulting<\/title>\n<meta name=\"description\" content=\"Scopri come trasformare l&#039;After Sales da centro di costo a leva strategica di crescita. 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