{"id":73064,"date":"2026-03-20T13:33:11","date_gmt":"2026-03-20T12:33:11","guid":{"rendered":"https:\/\/www.bonfiglioliconsulting.com\/?p=73064"},"modified":"2026-03-20T14:27:55","modified_gmt":"2026-03-20T13:27:55","slug":"after-sales-excellence-industry-strategic-guide","status":"publish","type":"post","link":"https:\/\/www.bonfiglioliconsulting.com\/en\/after-sales-excellence-guida-strategica-industria\/","title":{"rendered":"After Sales | White Paper"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><em>Bonfiglioli Consulting's new Knowledge Pill for. <\/em><\/strong><em><strong>Transforming after-sales into an engine of profitability, retention and competitive advantage<\/strong><\/em><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In industrial companies, After Sales is still too often managed in a fragmented and reactive manner. Yet, according to data from our Benchmarking Study of more than 100 cross-industry companies, <strong>only the 48% has a structured and continuously improving After Sales function<\/strong> - and beyond 31% has not yet implemented it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The market, however, does not wait: customers today no longer buy just the product, but an integrated solution. <strong>Those who preside over after-sales with method, data and governance build recurring revenues, lasting loyalty and real differentiation.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Bonfiglioli Consulting has developed an After Sales Excellence framework articulated around organization, processes, tools and People &amp; Culture, with three key macro-processes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Request to Resolution (RTR)<\/strong> - From request collection to resolution, with end-to-end traceability<\/li>\n\n\n\n<li><strong>Opportunity to Cash (OTC)<\/strong> - Development of service opportunities along the installed base, conversion to revenue and marginality<\/li>\n\n\n\n<li><strong>Inquiry to Learning (ITL)<\/strong> - Transformation of field data into structured learning and continuous improvement<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Download the free Knowledge Pill<\/strong>.<br>Learn about the framework, transformation steps, and real-world success stories.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" width=\"1500\" height=\"1383\" data-src=\"https:\/\/www.bonfiglioliconsulting.com\/wp-content\/uploads\/2026\/03\/copertina-libro-after-sales.png\" alt=\"A 3D rendered book titled &quot;After Sales: The Strategic Lever of Industrial Growth&quot; by Bonfiglioli Consulting, with a blue digital circuit on the cover. This white paper explores strategic growth in industry.\" class=\"wp-image-73066 lazyload\" style=\"--smush-placeholder-width: 1500px; --smush-placeholder-aspect-ratio: 1500\/1383;aspect-ratio:1.0845987343810484;object-fit:cover;width:500px\" data-srcset=\"https:\/\/www.bonfiglioliconsulting.com\/wp-content\/uploads\/2026\/03\/copertina-libro-after-sales.png 1500w, https:\/\/www.bonfiglioliconsulting.com\/wp-content\/uploads\/2026\/03\/copertina-libro-after-sales-750x692.png 750w, https:\/\/www.bonfiglioliconsulting.com\/wp-content\/uploads\/2026\/03\/copertina-libro-after-sales-1024x944.png 1024w, https:\/\/www.bonfiglioliconsulting.com\/wp-content\/uploads\/2026\/03\/copertina-libro-after-sales-600x553.png 600w, https:\/\/www.bonfiglioliconsulting.com\/wp-content\/uploads\/2026\/03\/copertina-libro-after-sales-13x12.png 13w\" data-sizes=\"(max-width: 1500px) 100vw, 1500px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/figure>\n<\/div>\n\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f23133-o1\" lang=\"it-IT\" dir=\"ltr\" data-wpcf7-id=\"23133\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/posts\/73064#wpcf7-f23133-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/en\/wp-json\/wp\/v2\/posts\/73064#wpcf7-f23133-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"23133\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.2.4.1\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"it_IT\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f23133-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"agenda\">\n\t<h2>Register to download the full article\n\t<\/h2>\n\t<p>Name *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"nome\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"nome\" \/><\/span><br \/>\nLast name *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"cognome\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"cognome\" \/><\/span><br \/>\nCompany<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"azienda\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text form-control\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"azienda\" \/><\/span><br \/>\nEmail *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email form-control\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email\" \/><\/span>\n\t<\/p>\n<\/div>\n<p>How did you hear about us? 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