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Public Services

Bonfiglioli Consulting’s interventions in public services cover both the strategic and the operations levels.
Our approaches intend to eliminate waste and simplify all procedures based on Lean Thinking, on strategic management and performance management. Some implemented tools and techniques: Balanced Scorecard and Quality Systems (ISO 9000).

Our interventions in details:

LEAN THINKING

  • Lean Thinking approach to eliminate waste, increase efficiency and streamline processes
  • Lean Quality
  • Processes Mapping
  • Customer Satisfaction surveys
  • Organization review
  • Performance assessment

QUALITY AND CERTIFICATION STANDARDS

  • ISO 9000
  • “Carta dei Servizi” Implementation
  • Environment Management ISO 14000 certification standards
  • Environment Management – EMAS registration
  • Ethics Certification – SA 8000 projects
  • Safety certification: – OH SAS 18001 Projects
  • Integrated Systems Projects

TRAINING PROGRAMS

  • People Assessment
  • Customized training with a focus on People Development, engagement and empowerment

 

 

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